Sent: July 21, 2010 6:23 PM
To: GEC
Subject: Guest Feedback: otherHello,
About 2 months ago I bought a pair of size 8 Groove pants from Lululemon. On Thursday, June 24 (after only a month of owning them) I went for a run wearing the pants. Towards the end of the run my left foot caught the inside of the right, slightly flared pant leg and I fell, fracturing my elbow.
I am writing to see if there is any way at all I might be able to get a replacement for the pants. They were ripped in the fall, and I recently moved from San Francisco to Kentucky where (sadly) there are no stores within a 150 mile radius of my home (and I currently can’t drive due to the size of my cast.) I would be happy to mail you the ripped pair of pants, along with photos of the cast and films of my elbow, if that would be helpful.
Thank you for your help, I look forward to hearing from you.
Best regards,
Meagan
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Dear Meghan,
Thank you for taking the time to email us with your feedback about our Groove Pants. We are very sorry to hear about your accident, and we wish you a speedy recovery!
The Groove Pant is our original yoga pant, and its 4-way stretch, flat seams, and wicking ability make it suitable for a variety of different activities. These pants are designed for low impact exercise, and although some guests choose to wear them for running, they are not specifically designed for that activity. Items like our Run: Empower Crop and our Run: With It Crop are designed specifically for running, as they have a more streamlined fit, which prevents extra bulk and allows for a greater range of movement. You can filter our online selection to see items from our run line. (http://shop.lululemon.com/store/productslist.aspx?categoryid=500&pagesize=15&sportf=Run).
We are very sorry to hear about your accident. Because there is no technical or quality defect with your pants, we are not able to replace them for you. If you would still like a new pair but cannot get into a store, you can purchase them online at http://shop.lululemon.com/Groove_PantR/pd/c/560/np/560/p/2192.html.
Thanks again for taking the time to email us.
Thanks for your insight!
Morgan
lululemon athletica
guest education centre
toll free: 1.877.263.9300
direct: 604.215.9300
fax: 604.638.1200
Rambulatory Ambulatory 
hahahahhahahahhahaha
that’s so great. it’s like, “you shouldn’t have been wearing those running, dumbass… now go buy two more pairs of our product!” love it.
I’ve tripped in my grooves “walking”, you were a brave girl running in them. I think the real issue here is you are not a size 8 girlfriend, they were too big, your ass will fit into a 6 – maybe even a 4 – saul i’m saying. Or, maybe you just have hella big feet (yes, I did just say hella).
lululemon ≠ zappos. bummer.
Meghan,
Sorry to hear about your accident – I stumbled upon your site after searching on Google for bone fracture recovery times (I fractured my distal phalanx of my thumb after slipping on some ice).
But, what strikes me as interesting is that jk is right – if this had been Zappos, they would have probably replaced your pants 😦 Ugh lululemon. That’s especially suck, because I am currently thinking of a partnership with lululemon for my yoga studio software company. Bleh.
Alex